Have Tesco got it right?

But first a Risk conversation

The Corona Virus has involved all of us in risk assessments.

How often should I go to the shops? Weekly shops are more common than monthly now.

Should I go for a paper every day?

How much distance should I give for runners and cyclist? More than 2 metres?

I remember the first time I had the opportunity to stand behind a shop till. It was a newsagent. I was a paper boy. An emergency took place and the shop manager said, "you cover the counter while I deal with this situation." Apart from the buzz for a child to be in control of a shop, I had never dealt with cash before, I was terrified.

But what of the lasting impression about that situation as I saw the shop from a different viewpoint.

Years of paper rounds delivering in the local village, leaning on the counter, several visits each day I had got used to seeing the shop from one side the customer side.

Now I was seeing the other side. It was strange.

If you have lived in the same house for a long time and you haven't been in the garden of next door then when you do go and visit -Its strange because you are seeing it from a different eye, a different perspective!

Looking at risks is to some extent looking from a different angle.

While you might have an insight the rest of the street or community might not!
To move forward in risk management there is a need to have everyone increase their awareness.

With change, like behaviour, it might take time, but as you carry on others will see this new perspective and what a benefit it could be. A disaster missed, a more efficient home or workplace, no loss or a catastrophe averted.  This virus still has the potential to be more than a Catastrophe if we do not act wisely.

So, what are risks?

Risk is the possibility of something bad happening.

Risk involves uncertainty about the effects/implications of an activity with respect to something that humans value (such as health, well-being, wealth, property or the environment), often focusing on negative, undesirable consequences. Many different definitions have been proposed. The international standard definition of risk for common understanding in different applications is “effect of uncertainty on objectives”.

How do we deal with risks?

We can try and reduce the risk, minimise the risk, eliminate the risk, insure against the risk.

One way to reduce risk is to put controls in place.

Examples might be :

Locks on doors!

£45.00 limit on card transactions without a PIN!

Eat your main course before you get sweet.

Wear protective clothing.

Safe distancing, “Social distancing” or as Radio four tried to adopt the term “Physical distancing”.

Other controls might be documented to help reduce the risk and formulate thinking and practice. A policy or procedure.

Examples:

Child protection policy

Fire procedures

Tesco

One of the first retail outlets to re shape the shopping experience was Tesco. They implemented restricted times. Times for care workers etc , a one-way system  2-metre markers and the use of a separate exit for customers who had completed their transactions. There installed splash screen to protect the staff. Trolleys being wiped down.

All these were controls to reduce the likely hood of virus spread.

But here is an observation.

The staff making up the customer orders on the face of it do not act with distancing aspects to themselves or customers.

Is this a weakness?

Then we have the pleasant door person holding the door, nice touch,  to let customers out the fire exit. No handles to touch. Good control.

But he is less than 2 meters, and he is near every person leaving the shop!

Is this a weakness?

As we all take stock and consider more so in the subconscious our responsibility in this period of Corona 19 virus we all need to take recognition of good controls.

If we feel 2 metres is not enough control we could implement our own control of 3 metres.

As we have seen in walking the streets as part of exercise people do change behaviour and are influenced by others’ actions. Those who are unaware or lack risk awareness or have a larger threshhold for what is acceptable risk will see hopefully why we act in a particular manner.

With all risks this is not static. Reviews need to be held regularly and be part of on-going practice.

I think Nicola Sturgeon was right to leave lock down in Scotland for a further period as the information was showing we had not reached the peak of the “first wave” of the virus.

I am sure she has had lots of risk conversations over the last two months.

Please Share from here or from where you game from. Thank you.