Frances
Dear Mr Robertson
Thank you very much
for your email letter to Paperchase.
Thank you
But I wrote to the CEO and still await a reply.
We, of course, welcome
feedback from our customers and consider all points of view, as such I do
appreciate you bringing your feelings on this matter to our attention. We do
not wish to cause offence to any of our customers and take a complaint such as
yours most seriously. Complaints about our Novelty range - and specifically the
more humorous aspect of it - are extremely rare.
You have caused offence and continue to as you purely acknowledge the
complaint and you have not said what action you will take as a company.
I was told that one person on the telephones, they receive at least two
complaints a day regarding the inflatable Jesus. Is there a set pattern of hear the complaint
acknowledge and do nothing?
We do carry a very wide range of product and
try to cater for most tastes and, while we do not imagine for one moment that
we satisfy everyone, our range certainly has broad appeal.
The particular product
you have highlighted, the Inflatable Jesus, was bought to celebrate the season,
not to offend in any way; please be assured that we have no intention of
trivialising Christian beliefs or teaching.
How does buying an inflatable Jesus celebrate the season.?
Surely this does more than trivialise faith.
If I was selling inflatable toys of your best friend would you like it?
This is a misrepresentation of Jesus. Its mocking.
How would you like it if we used dolls to mock your best friend?
I appreciate you have
questioned the decision making process and would like to reassure you that
myself, with my Buying team, Duncan, Timothy and Nick are all informed on the
range of the products that we sell.
Havent you a real conflict of interest in this matter….that is why I
wrote to The CEO .
It would be good to hear what he has to say and what action the company
may or may not take.
Once again please
accept our apologies for the offence caused and I sincerely hope you continue
to shop with us in the future
I await the CEO reply to specific questions asked>? Regards Brian
Best regards
Frances
and same day
and same day
Stacey H (Paperchase)
29 Nov, 15:06 GMT
Dear Mr Robertson,
Hope you are well and apologies for the delay in responding to you. Firstly, please allow me to extend my sincere thanks for forwarding on your complaint as requested when you called us on the 19th Nov. As advised at the time, full details of your complaint were shared with the appropriate people and a full response will be provided from our product director in due course via email. I would like to take this opportunity to apologise once again for the offence you have been caused but also thank you for the time taken to relay back your thoughts on the matter. Sincere apologies once again.
Kind regards,
Stacey Hill
Paperchase Customer Services
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