Paperchase and offensive product
I called last week to Paperchase Perth. I like their products but appreciate there are less for the gentleman. I have bought several times and tend to look in every time I am in the High Street.
I was surprised to see the following inflatable Jesus on sale. ( seemingly it was on sale last year)
I came home and phoned the company to see if there was some sort of vetting of products before they go on sale. I was advised that the buyers have the say on what is sold.
So I e mailed complaints ---Not that I am in the habit of doing such things.
Its now 7 days since the e mail and apart from a return acknowledgement have heard nothing.
So here is my open letter to the CEO Duncan Gibson
To Duncan Gibson CEO, or Timothy Melgund Deputy Chair or
Nick Woods Chair
Paperchase Products Ltd and associated companies
(Via Pete Burns and then E Commerce manager/Director and
Stacy Hill)
I have been a regular customer and browser to Paperchase
over the years and was shocked when I saw the gifts on offer in the store in
Perth Today.
(how I missed them last year I don’t know)
Inflatable
Jesus
I found the product known as the inflatable Jesus not funny,
bad taste, and offensive.
I wondered currently if your compliance department or some
such overseers managed to let the Buyers slip this through and spoil your
reputation. What were you thinking?
Would Judith Cash like this product?
Would Timothy’s father have liked it?
I wondered how you would have dealt with complaints for an
inflatable Mohammad, or an inflatable Hindu doll or the like for any religious
group.
It is not for me to audit your product from research to shop
front but I have concerns that this product got to the shelves and no one saw
fit to consider the offence it may cause let alone the corporate responsibility
and corporate reputational risk in making this product available.
I am not in the habit of complaining and I thought the staff
fielding the complaints call did a good job but, I feel the corporate walls have
meant I cannot get to you through the line very easily to make my concerns
heard direct. This could also mean that the buyers have the final say on the
product buying and placing. Is this a good thing?
I wonder what Primary
Capital Ltd ESG would think about this product?
Please reconsider this product as a sales potential in light
of the offence it makes.
A review of products might also help profitability as well.
How many more need to complain before action is taken?
Duncan, I would appreciate your reply in early course.
Regards
Brian Robertson
Perth
If you are likewise unhappy you could say so at the following
Paperchase contact
