need to chase Paperchase ...

Paperchase and offensive product

I called last week to Paperchase Perth. I like their products but appreciate there are less for the gentleman. I have bought  several times and tend to look in every time I am in the High Street.

I was surprised to see the following inflatable Jesus on sale. ( seemingly it was on sale last year)

I came home and phoned the company to see if there was some sort of vetting of products before they go on sale. I was advised that the buyers have the say on what is sold.

So I e mailed complaints ---Not that I am in the habit of doing such things.

Its now 7 days since the e mail and apart from a return acknowledgement have heard nothing.

So here is my open letter to the CEO Duncan Gibson

To Duncan Gibson CEO, or Timothy Melgund Deputy Chair or Nick Woods Chair

Paperchase Products Ltd and associated companies

(Via Pete Burns and then E Commerce manager/Director and Stacy Hill)

I have been a regular customer and browser to Paperchase over the years and was shocked when I saw the gifts on offer in the store in Perth Today.

(how I missed them last year I don’t know)

Inflatable Jesus

I found the product known as the inflatable Jesus not funny, bad taste, and offensive.

I wondered currently if your compliance department or some such overseers managed to let the Buyers slip this through and spoil your reputation. What were you thinking?

Would Judith Cash like this product?

Would Timothy’s father have liked it?

I wondered how you would have dealt with complaints for an inflatable Mohammad, or an inflatable Hindu doll or the like for any religious group.

It is not for me to audit your product from research to shop front but I have concerns that this product got to the shelves and no one saw fit to consider the offence it may cause let alone the corporate responsibility and corporate reputational risk in making this product available.

I am not in the habit of complaining and I thought the staff fielding the complaints call did a good job but, I feel the corporate walls have meant I cannot get to you through the line very easily to make my concerns heard direct. This could also mean that the buyers have the final say on the product buying and placing. Is this a good thing? 

 I wonder what Primary Capital Ltd ESG would think about this product?

Please reconsider this product as a sales potential in light of the offence it makes.

A review of products might also help profitability as well.

How many more need to complain before action is taken?

Duncan, I would appreciate your reply in early course.

Regards

Brian Robertson

Perth

If you are likewise unhappy you could say so at the following 

Paperchase contact